Continuing with the metaphor of
Scrum as a forest illuminates a problem that I’ve found to be quite common. It seems that people often can’t see the forest Scrum from it’s trees. Instead they become very focused on the trees themselves.
Some of these people distinctly remember that their trainer told them during the CSM course, that you should adapt your scrum to your company. Or that Scrum is just a framework you have to implement. So they start to plant trees around without thinking. End result will most probably be something else than a living forest.
Others concentrate so hard on getting scrum sold that they rush into the forest, grab the first metaphorical stump and try to sell it. Their client might be happily sitting on their stump for a short while. But sooner or later, not content with just one stump, the client will start to wonder that where is their forest. So the client might continue shopping for more trees and stumps, but anyhow sometime later their employees will start to slowly grumble about Scrum being a “boring forest” and that the trees are making their work harder. And sadly the word spreads.
All of these people see the framework as just a toolbox with a bunch of shiny and new tools. They fail to see a bigger picture.
Craig Larman and Bas Vodde have wrote an excellent primer on lean thinking apply named Lean primer. In it they have a whole topic called Management Tools Are Not a Pillar of Lean. So this problem seems to touch lean ideas as a whole.
So why is it so hard to see the whole?
In early 90′s Swieringa and Wierdsma described, in their book
“Becoming a Learning Organization“, an organization as a organism driven by principles, insights and rules. They envision organizational learning and development as three nested loops.
Smallest of these loops is the loop of rules. It is the loop of “How?”. On this level rigid strategies, policies and procedures are established, processes are improved and new tools picked. Also detecting and correcting deviations from these rules is done. The change on this level is only at the surface. Only trees are visible. Most organizations operate according to just single loop of learning.
The middle loop is the loop of insight. The question here is “Why?”. The desire is to increase knowledge and understanding rather than just trying to file last nanometers out of the process. On this level organizations reflect on whether the “rules†themselves should be changed. The whole structure of the system is in the scope. Most organizations get here very seldom.
The topmost loop is the loop of principles. Now the important questions start with “What?”. Whole identity of the organization is in the scope. As this loop touches the values and principles of the organization, it’s normally hard to influence directly. Rather trying to force the values on the people it is better to gradually build the structure of the organization so that it supports the aimed values. As without the support of the organizational structure the values easily remain as empty words.
Learning on all the three levels is important. But getting stuck to the first level could limit you to seeing just the trees.
Gary Hamel points to similar directions in his book “Leading the Revolution“. He states that the age of progress has come to it’s end in it’s constant effort to answer the question “How?” better and better. By his vision organizations making radical inventions will take the business from the ones thinking in an old fashioned way. The important question is “What?” instead of “How?”. So although he criticizes organizational learning it seems to be critique pointed to being stuck to the first level.
There are two other interesting bits about his thoughts on this matter. He points to kaizen being part of the old world of continuous improvement. He sees kaizen as a linear descendant of Taylor’s scientific management instead of being an application of Demings ideas. So one could argue that he’s too, in his own way, criticizing just grabbing the stumps instead of seeing the whole forest. Just adopting kaizen as a linear improvement tool is probably one of the most common ways to get stuck with the tools and not seeing the forest.
To conclude and bring thought cycle back to it’s beginning, it is interesting to note that Hamel also criticizes the old thinking on being stuck with linear innovations. To break from this he thinks we need cyclical ones.